Frequently Asked Questions

1) What is Osiris Brands?

Osiris Brands is a local Ohio pet supply company focused on delivering trusted pet essentials directly to your door. We carry quality food, treats, toys, and everyday pet products so you can spend less time shopping and more time with your pets.

2. Where do you deliver?

We currently serve select areas throughout Central Ohio, including Powell, Lewis Center, Dublin, Westerville, and surrounding communities. As we grow, we plan to expand our delivery coverage across more Ohio neighborhoods.

3. How fast is delivery?

Our goal is fast, reliable local delivery. Most orders are delivered same-day or next-day depending on order time, product availability, and delivery location.

4. What products do you carry?

We offer a growing selection of premium dog and cat food, treats, toys, supplements, grooming products, and everyday essentials from brands pet owners know and trust.

5. How are you different from Chewy or Amazon?

We’re locally owned, community-focused, and built around convenience without sacrificing service. Instead of navigating massive warehouses or long shipping windows, you get personalized local support, fast delivery, and a company that genuinely cares about pets and their families.

6. Do you only sell dog products?

No. While dogs are a major focus for us, we also plan to carry products for cats and other household pets as we continue expanding our inventory.

7. Can I return or exchange products?

Yes. We want you and your pets to be happy with every order. Unopened products may be eligible for return or exchange within our return window. Please visit our Returns & Refunds page for complete details.

8. What if my pet food arrives damaged?

If your order arrives damaged or incorrect, contact us as soon as possible with your order number and photos of the item. We’ll work quickly to make it right.

9. How can I contact customer support?

You can reach us through our Contact page, email, or social media channels. We aim to respond to all customer inquiries as quickly as possible.

10. Why was Osiris Brands created?

Osiris Brands was founded because we saw how busy life has become — especially as more people returned to office schedules and lost valuable personal time. We wanted to create a simpler way for pet owners to access trusted products without taking away time from the pets waiting for them at home. Our pets may be a part of our lives, but we are their whole lives.